So we went to the Sprint shop to relay our discovery to the store manager, and his “fix” was to put the store address in instead of our home address. It wouldn’t even recognize the city of Senoia, where we live. We tried to put our street address in to register for 9-1-1, but the phone couldn’t recognize our address. It was during these nine phone calls that we learned about the 9-1-1 registered location. The Airave was never fixed, and the techs never called back. Each of the nine people that she talked to said that they would have to start a process to fix the problem, and that it would take 45 minutes to one hour to complete the cycle, after which they would call back. Sounds impressive, right? “THE AIRAVE 4 4 LTE!!!”Īfter nine phone calls to the tech support number on the back of the Airave unit, still no change. She called Sprint tech support and, after relaying to them her situation, they sent an Airave 4 LTE unit to help with our problem. My wife, being the person who arranges and schedules all appointments, noticed that her calls were being dropped consistently. On the 7th of May, 2019, my wife and I leased two smart phones from a Sprint shop in Newnan, GA. Same thing happened on this line as well.Īnd my sister bought a SG10+ just recently ending in 0109. My daughter bought an apple x phone ending in 8418. For all the lack of communication and my stress (not to mention the extra $200.00 x2) for the phones i was given a 39.99 credit. Last time we had this incident it blew up and the employees at the store refused our calls and avoided us in the store I will not go through that again. I don't want to talk to the store i spoke with it is not my job to reprimand anyone. I called last on 7/12/19 and the gentleman told me that none of this was true and that only one person made note on my account (and he had said it would do me no good to escalate my complaint) and to call the store manager and/or wrote to corporate. I called in April and May for reassurance and was again told yes and when it did not show I called in June, each CS rep stated they made notes in the account of our conversation.
We were told we would receive our lowered monthly payment per phone for the cost of the phone per month after 2-3 billing cycles. my husband and I bought SG10+ for same numbers. We had a huge long drawn out mess when we bought a SG8+ for phones ending in 6094 & 1616. It is why a hold a phone until change is absolutely needed or better for us. But I have never had any luck when it comes to upgrading a phone to the point of fear and anxiety and yet it happened again. I have had cellular service with your company around 10 years and I have never wished to change. Employing over 31,000 and with revenues reported in 2013 at US 35 billion Sprint continues to be a presence in the mobile device industry.Įxperienced poor service? File a complaint here! Serving the US, Puerto Rico, and the US Virgin Islands Sprint is publicly traded on the NYSE:S. Sprint Corporation is a United States telecommunications company and provides domestic wireless service and international internet. Sprint has social presence at Twitter, Facebook and on YouTube. Founded by Cleyson Brown and Jacob Brown in 1899 and affiliated with GTE Telephone in the early days, Sprint has a long history of mergers, acquisitions and blog to keep customers current on “Sprint in the news”. We have the best phone numbers for Sprint listed to reach a live human. Store locations are listed there as well as a live chat. You may also log on 24/7 online to a personal MySprint report at the website. You can also ask for his extension when you call the Sprint corporate office at 85. To escalate your issue to Sprint headquarters including the CEO, write to Marcelo Claure at 6200 Sprint Pkwy. If you are troubleshooting your device it is recommended that you call using another handset. Have a complaint about Sprint? If you need to report a problem about your device or wireless account the customer service number to call is 1-88 or toll-free 1-80.
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